A compilation of the most common questions we receive and adding them below as we see fit.

If you don't find the answer to your question(s) below please email [email protected] or reach out via the live chat on our website.

• Do I receive source files for the ads created on ad requests?
• What happens if my payment doesn't go through?
• Do you offer refunds?
• I forgot to cancel my account and don’t plan on using the service further. Can I get a refund?
• Do we need to sign a contract?
• What exactly is a request?
• How many requests at a time can you work on?
• What’s the turnaround time on Simultaneous Request Add-Ons?
• What is a variant?
• How many requests can I put in at once?
• Do you write the ad copy for the ads?
• Does a revision increase the final turnaround time?
• Does "as little as 24-hour turnaround" include weekends?
• Do you guys only communicate through the portal?