A compilation of the most common questions we receive and adding them below as we see fit.
If you don't find the answer to your question(s) below please email [email protected] or reach out via the live chat on our website.
- Do I receive source files for the ads created on ad requests?
- What happens if my payment doesn't go through?
- Do you offer refunds?
- I forgot to cancel my account and don’t plan on using the service further. Can I get a refund?
- Do we need to sign a contract?
- What exactly is a request?
- How many requests at a time can you work on?
- What’s the turnaround time on Simultaneous Request Add-Ons?
- What is a variant?
- How many requests can I put in at once?
- Do you write the ad copy for the ads?
- Does a revision increase the final turnaround time?
- Does "as little as 24-hour turnaround" include weekends?
- Do you guys only communicate through the portal?